Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Luckywave, we believe that casino gaming should be enjoyed as entertainment only. Gambling is not a way to earn money, pay bills, or solve financial problems. The odds in all casino games favour the house, and you should only ever gamble with money you can afford to lose.
We're committed to promoting responsible gaming and supporting our players in making informed decisions about their gambling activity.
Age Verification
Gambling is only legal for those aged 18 years or older in the UK. If you are under 18, you must not use Luckywave or participate in any gambling activities. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are concerned about a young person's gambling, please contact the organisations listed below for support.
Warning Signs of Problem Gambling
Do you recognise any of the following signs? If so, you may be developing a gambling problem:
- Gambling with increasing amounts of money to achieve the same level of excitement
- Repeatedly trying to cut back or stop gambling without success
- Chasing losses by gambling more to try to recover money you've lost
- Spending more time and money on gambling than intended
- Hiding your gambling from friends, family, or healthcare professionals
- Using gambling to escape problems, stress, anxiety, or low mood
- Borrowing money or getting into debt to fund gambling
- Experiencing relationship or work problems due to gambling
- Feeling irritable or anxious when trying to reduce gambling
- Neglecting personal care, family responsibilities, or other hobbies
If any of these apply to you, seeking help is a sign of strength, not weakness.
Self-Help Tools & Controls
Luckywave offers several tools to help you stay in control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account
- Loss Limits: Set a maximum amount of money you're willing to lose during a set period
- Reality Checks: Receive regular reminders during your gaming session about how long and how much you've been playing
- Self-Exclusion: Take a temporary or permanent break from Luckywave if you feel your gambling is becoming a problem
- Account Pause: Temporarily suspend your account for a cooling-off period
- Session Reminders: Set time limits for individual gaming sessions
To access these tools, log into your account or contact our customer support team. All requests are treated confidentially.
Support Organisations & Resources
If you're struggling with gambling, professional support is available and free:
United Kingdom
- GamCare – Free, confidential support for problem gambling. Offers counselling, information, and self-help tools. Call 0808 8020 133 (24/7).
- GamStop – The national self-exclusion scheme. Register to self-exclude from all licensed UK gambling operators for 6 months, 1 year, or 5 years.
- Gamblers Anonymous – Free peer support meetings across the UK. Visit www.gamblersanonymous.org.uk
- National Problem Gambling Clinic – NHS-funded specialist treatment in London. Tel: 020 7188 0191.
Other Countries
- Australia: Gambling Help Online – Free counselling and support.
- Canada: Responsible Gambling Council – Information and resources for problem gambling.
- United States: National Council on Problem Gambling (NCPG) – Call the National Problem Gambling Helpline: 1-800-522-4700 (24/7).
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Information and support services for problem gambling.
If You Need Help, Please Reach Out
Gambling problems can develop quickly, but recovery is possible with the right support. If you or someone you know is struggling, please don't hesitate to contact one of the organisations above. They are confidential, free, and staffed by trained professionals who understand what you're going through.
Your wellbeing is more important than any bet. Help is available right now.
Our Commitment
Luckywave is committed to operating responsibly and supporting our players. We comply with all UK Gambling Commission regulations and use industry-leading safeguards to prevent underage gambling and problem gambling. We take all concerns seriously and are here to help if you need it.
For more information about Luckywave's responsible gaming policies, please contact our customer support team or visit our full Responsible Gaming Policy.